Six Democratic state senators have asked Attorney General Letitia James to launch a probe.
This week, customers were told to call a telephone line that either had a busy signal or failed to allow them to report. Brookhaven Town officials said the utility’s communication problems were far worse than what residents experienced in the aftermath of Sandy. PSEG is also more than halfway through a smart-meter replacement program that gave it more information than ever about the status of each customer's electric service, providing instant notification when power was out. Credit: James Carbone As Tropical Storm Isaias began its rapid advance up the East Coast after making landfall in North Carolina on Monday, weather forecasters advising PSEG Long Island pointed to computer models that showed damaging impacts from any number of potential tracks.By Sunday, PSEG officials had already begun enacting a plan to bring as many as 2,500 workers from the Midwest and South to help restore what one top official predicted could be upward of 400,000 outages. Search by Location Search by Category. Pseg jobs in Long Island City, NY.
A PSEG surveyor came by, he said, took notes and left. “This has resulted in street closures, residents unable to leave their homes and a dangerous obstacle for emergency responders.” Most were repaired within the first two days of the storm.Meanwhile, PSEG’s sister company, PSE&G, which has around twice the number of customers as does LIPA and where Eichhorn continues to serve as chief customer officer, did not experience any of the technical problems that the Long Island division did.“PSE&G in New Jersey has very similar systems,” Eichhorn said, but had only “minor” technical issues.PSEG accurately predicted the outage count in the lead-up to the storm — up to 400,000 customers, Eichhorn said on Monday, even as Long Island missed the brunt of Isaias as it tracked west. “With no crews assigned to this task on the day of the storm, seven yesterday and 10 today, it will take many more days to clear those roads that require PSEG assistance,” Romaine and Losquadro said in a joint statement. This is worse. Fire departments, police and anxious neighbors all stood by unable to help because of his inability to get through to PSEG and have the power turned off. Some 1,600 responded and were on their way.Equipment was amassed at emergency staging areas in Bethpage and Brentwood, hotels were reserved for potentially thousands of line workers from as far away as Kentucky, and PSEG enacted an all-hands-on-deck emergency plan that predicted significant damage. Her power was restored Thursday, but many in her neighborhood remained out.Dorothy Wohl of Commack said that while PSEG surely had communications problems to contend with, the problems for her neighborhood go far beyond it.“If the wind blows in the wrong direction, we’re the first to go out,” she said Friday, with her power still out and PSEG telling her it wouldn’t be restored until late Saturday night. Denise is a veteran local reporter, editor, attorney and former Riverhead Town councilwoman. Little rain affected the area, preventing the ground from being soaked and wetting leafy trees, which are more easily pulled down by high winds.“Those systems were greatly justified,” Eichhorn said. “Our network is operating as designed; however, until commercial power is restored, our coverage and capacity will remain impacted.”Eichhorn did acknowledge there were problems with other systems, including those that allow customers to simply text the word “out” on their phones to a special PSEG number.
The map is a tool provided for customers to track progress and view the company’s estimates for restoration of power for outages across its system. “If the internet is slower, interaction” with other devices will be impacted. And based on the early review of ratepayers and public officials from Gov. You might be using private browsing or have notifications blocked. Palumbo said the situation is “another sign of how outdated our communications lines are” and faulted PSEG for failing to overhaul “their antiquated systems.” Many were at work just hours after Isaias felled thousands of giant trees and tree limbs with winds up to 80 miles per hour, and more were due to arrive in the days that followed.“They aggressively staffed and that has made all the difference,” he said.PSEG president Eichhorn said planning efforts “really saved us” in working to restore outages. Find out how.With the onslaught of Isaias, PSEG saw more than six years of planning and assurances of readiness since taking over operation of the power grid from the Long Island Power Authority put to the test.
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